Frequently Asked Questions (FAQ)
1. How can I place an order?
Browse our collection, choose your preferred item, select the size, and click “Add to Cart.” Proceed to checkout and fill in your details to complete your order.
2. What payment methods do you accept?
We accept all major debit/credit cards, Payment wallets, net banking, and cash on delivery (COD) on eligible orders.
3. How long does delivery take?
Orders are typically delivered within 5–7 business days after processing. Delays may occur during holidays or due to courier issues.
4. Can I track my order?
Yes, once your order is shipped, you will receive a tracking link via SMS or email to monitor your delivery status.
5. Do you offer returns or exchanges?
Yes, we offer easy returns and exchanges on eligible products. Please refer to our Return Policy page for full details.
6. What should I do if I receive a damaged or wrong product?
Our products are inspected by experts for quality assurance but if your item is damaged or incorrect, contact us within 48 hours of delivery with photos, and we’ll arrange a replacement or refund.
7. How do I contact your support team?
You can reach us via our Contact Us page or email us at support@mckenziebros.com. We usually respond within 24 hours.
8. Do you offer international shipping?
Currently, we only deliver within Canada. International shipping may be added in the future.